You will be assessed through on programme assessment of knowledge, skills and behaviour outcomes on-route to final synoptic end point assessment consisting of:
- Apprenticeship Showcase
- Practical Observation
- Professional Discussion
You can start an apprenticeship at any time. This programme will take a minimum of 12 months to complete.
Level 2 Customer Service Apprenticeship Standard.
AFBMS
Customer Service Practitioner apprentices provide high-quality service to customers across various sectors. Responsibilities include handling orders, payments, offering advice, sales, and aftercare. They influence customer satisfaction and adhere to service standards and regulations. Interactions may be face-to-face, via phone, email, text, or social media. Develop key customer service skills and product knowledge to enhance the customer experience.
You will need to show competance in the following areas;
Knowledge
Skills
Behaviours
English and maths
English and maths qualifications are a requirement for most jobs and it is important that you are able to demonstrate your ability in these areas. If you do not already have a grade C or above(4-9) in GCSE English and maths you will automatically undertake further study in these subjects as part of your apprenticeship.
You will be assessed through on programme assessment of knowledge, skills and behaviour outcomes on-route to final synoptic end point assessment consisting of:
You will be required to provide paper, writing materials, and memory stick.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at professional level. You could progress onto a Level 3 Customer Service or Team Leader/Supervisor Advanced Apprenticeship.
There is no cost to being an apprentice. All costs associated with your apprenticeship, including the cost of training and your salary, will be paid by your employer.
For further information please contact the team on 01226 216 166 or email: apprenticeships@barnsley.ac.uk
Barnsley College has a range of sports opportunities for all students to take part in, gain professional training and compete nationally and internationally. We also have a state-of-the-art fitness village, Honeywell Sports Village where students can make use of our fitness suite, spinning studio and classes for competitive rates. You don’t have to be studying sport to get involved in the Sports Academy.
Our Additional Learning Support team can provide you with the support you need. Call 01226 216 769 for further information.
Having good English and Maths qualifications are important for most careers and we want to give you the help you need to succeed.
If you are aged 16 – 19 and don’t hold a grade C/4 or above in GCSE English and Maths, you will automatically be included in your study programme. If you want to work towards achieving a higher grade in English and Maths, we can help you do that too and we offer Level 3 Mathematical Studies (Core Maths) which can be added to your study programme.
If you’re aged 19 or above and don’t hold a a grade C/4 or above in GCSE English and Maths we can help. We offer FREE English and Maths qualifications that can be studied on a part-time basis, subject to eligibility.
If you need any further information, please contact our Information Team by calling 01226 216 123 or emailing info@barnsley.ac.uk
Please note we reserve the right to change details without notice. We apologise for any inconvenience this may cause.