Compliments and Complaints

Helping us to get it right

At Barnsley College we are committed to achieving excellence in standards and in the quality of service we provide for all our users, only you can tell us if we are achieving this.

If you have been impressed by the service you have received from the college or a specific member of staff, please complete the form below so that we can share this with their managers and thank them for their positive contribution to our college community.

All completed compliments forms will be sent to the Director of FE Quality who will share with the individual, their manager and college leaders.

Barnsley College Compliments Form

If you have a problem

If you are unhappy with the service you have received, or it did not meet your expectations we need to know so that we can put things right.

Please contact the College and tell us about it. It is best to talk to the person who provided the service you were unhappy with in the first instance. Usually your problem will be resolved immediately, however, if you are not satisfied after you have attempted to resolve the matter informally you can make an official complaint.

Please download our Barnsley College Complaints Policy and Procedure October 2024 –  October 2026 for full details of how we deal with your complaints.

How to make a complaint

You can make an official complaint either by completing our online Complaints form or by contacting Director of FE Quality directly at:

 

Barnsley College
PO Box 266
Church Street
Barnsley
S70 2YW

Tel: 01226 216 565

What we will do to help

We will do everything that we can to resolve your complaint and to make sure that the problem doesn’t happen again. We aim to deal with your complaint within 20 working days but some complaints, especially if they are complex, may take longer. If this is the case we will let you know and keep you informed of the progress.

If you are not happy with the response to your complaint

If you are unhappy with the outcome of your complaint you have the right to appeal. Details of the appeals process are outlined in the complaints policy.

If you are still not happy, you can refer your complaint externally to the Education Funding Agency (EFA) or the Skills Funding Agency (SFA). Higher Education students can contact the Office for the Independent Adjudicator (https://www.oiahe.org.uk/) once they have received a Completion of Procedures letter from the College.